General Delivery Information

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We accept no liability for any loss or damage, whether direct or indirect, arising from delivery taking place at any time other than the estimated delivery date.

All orders received and accepted will, subject to availability, be despatched within the following 7 working days unless you are otherwise notified.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit or debit card. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). Where appropriate, prices are inclusive of UK sales tax (VAT) at the current rate.

If your order is being despatched to a destination outside the European Union (EU), sales tax will be zero. If your order is being sent to a member state of the EU, the selling price will include VAT at the current rate. The current rate of VAT is 20%.

Any customs or import duties levied once the package reaches your destination country will be your responsibility, as we have no control over these charges and cannot predict them.

UK DELIVERY

Stock permitting, all orders are usually despatched within 72 hours of being accepted if the product is in stock, to arrive with UK customers within seven working days.

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Some products are handmade to order and delivery may take approximately 6–8 weeks.

If you are purchasing a gift and require delivery by a specific date, please contact us first at shop@kellinghome.com.

STANDARD DELIVERY

Delivery costs vary depending on the item and will be added at checkout.

Please allow up to 7 working days for delivery following email confirmation.

FURNITURE DELIVERY

Due to the size, weight and individual nature of our furniture, delivery is quoted separately for each furniture order.

Rather than applying a standard furniture delivery charge, we obtain a delivery quotation based on the specific item, destination, access requirements and the customer’s requested delivery timeframe.

How furniture delivery is quoted

Once we have your delivery details and preferred delivery timeframe, we seek current quotations from suitable independent delivery providers.

Furniture delivery costs can be affected by a number of factors, including:

• The size and weight of the item

• The delivery postcode and distance travelled

• Whether a one-person or two-person delivery team is required

• Whether the property is at ground-floor level

• Delivery to flats, apartments or upper floors

• Lift availability and accessibility

• Stairs, narrow entrances or other access restrictions

• Parking or loading restrictions

• The customer’s requested delivery timeframe

For particularly large or heavy pieces, a two-person delivery service may be required for the safe handling of the furniture. This can significantly increase the cost of delivery.

Delivery quotations

Kelling Home is a small independent business and does not operate its own nationwide furniture delivery fleet.

We therefore go out to tender to suitable independent delivery providers based on the requirements of each order and the customer’s requested delivery timeframe.

The quotation provided will reflect the current rates available to us at the time the quotation is obtained. Delivery prices may therefore vary and may be subject to change if a quotation is not accepted promptly or if the delivery requirements subsequently change.

Where possible, we will always seek to find a sensible and cost-effective delivery solution.

Access information

It is the customer’s responsibility to provide accurate information about the delivery address and access requirements before delivery is booked.

Please let us know if:

• The property is not at ground-floor level

• Stairs are involved in the delivery

• A lift is unavailable or unsuitable for the item

• Doorways, corridors or staircases are restricted

• Parking or loading restrictions apply

• There are any other circumstances that may affect delivery

Failure to provide accurate access information may result in additional charges from the delivery provider or an unsuccessful delivery.

Customers are also responsible for ensuring that furniture will fit through all necessary doorways, corridors, staircases, lifts and entrances at the delivery address.

Before placing your furniture order

If you would like to know the likely delivery cost before purchasing a piece of furniture, please contact us at shop@kellinghome.com with:

• The item you are considering

• Your delivery postcode

• Details of the property and access

• Your preferred delivery timeframe

We will then obtain a current delivery quotation for you.

OVERSEAS DELIVERY

If you would like us to ship to a destination outside the UK, please contact us first at shop@kellinghome.com.

Please note: all international shipments are subject to customs and duty fees upon arrival in the destination country.

The amount charged is determined by the country’s customs authorities and is beyond our control. These fees are the responsibility of the customer and must be paid upon receipt.

Kelling Home is not liable for any customs or duty charges incurred on orders.

RETURNS

If, for any reason, you are not happy with your online purchase, you can return it to us for a refund or exchange provided it is unused and in re-saleable condition.

If you wish to return any items purchased online at www.kellinghome.com, please follow the steps below:

1. The item(s) must be returned within 14 days of the invoice date for UK customers; 21 days for Europe excluding the UK; and 28 days for the Rest of the World.

2. Returns received outside of the relevant timeframe will be considered for a credit note only and will not be eligible for a refund.

3. Delivery and gift box charges are not eligible for refund.

4. All items must be returned in unused and saleable condition with the original tags attached.

5. Please include your name and order number within the parcel, along with confirmation if you wish to return or swap your item, as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.

6. The customer is responsible for postage costs incurred when returning items.

7. Please obtain proof of postage from your post office by using Royal Mail Registered Post or a similar service so that we can complete your request in the event that an item is lost in transit. We cannot be held responsible for items lost during return transit.

8. Any item purchased via telephone, mail order or online must be returned directly to:

Kelling Home
The Old Foodhall
Creake Abbey
North Creake
Norfolk
NR21 9LF

Headboards, Beds and Made to Measure Items

Kelling Designs/Kelling Home headboards and made-to-measure items are non-refundable.

Return of Faulty, Incorrect or Sub-standard Products

If the products you return are faulty, incorrect or damaged in transit, we will refund the cost of return postage, as well as the cost of the goods and your original postage and packing charge.

Please return the item(s) following the steps above.

Return of Sale Items

Sale items purchased by telephone or through our online store can be returned for a full refund if returned within 7 working days of receipt for UK customers and within 14 working days of receipt for overseas customers.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right, exercisable up to and including the fourteenth calendar day after the day of delivery, to cancel your order for any reason and receive a full refund.

If you have recently placed an order with us and wish to cancel it, please email us quoting your order reference number, the date the order was placed, your name and postcode.

You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays, when you will receive confirmation on the following working day.

When returning items, you are strongly recommended to obtain proof of postage. We cannot accept responsibility for parcels lost in transit.

Our returns address is:

Kelling Home
The Old Foodhall
Creake Abbey
North Creake
Norfolk
NR21 9LF

Your statutory right to cancel does not apply to made-to-measure or bespoke orders.

Nothing in these Terms and Conditions will affect your statutory rights.